Privacy Policy

If you have an account with us, we will know the following: -

1) Your name and address plus any delivery address you set up.
2)Your telephone number
3) Your e-mail address
4) Any notes and messages added in the comments section
5) Details of any items ordered with us

Your telephone number will only be used as a last resort for order or delivery problems. Rest assured, you will never be telephoned for any sales or promotional reasons.
If you hold an account with us, we will occasionally e-mail you with special offers and announcements. You can un-subscribe from this service by logging in to your account and selecting the un-subscribe from newsletter option.

Data Protection
We treat all your personal information as confidential. We comply with The UK Data Protection Act 1998
Any personal information is collected for the use of processing your order; you do not have to give any non-essential information. All information is collected via our website, with any payment information being collected over a secure connection.
You have the option to un-subscribe from our mailing list when you open an account, if you choose to stay on our list you will receive an email from time to time informing you of offers, news, etc - you can request to be removed at any time.
We do use 'cookies' to make your shopping experience more personal. These cookies are used to remember who you are and enable you to save items into your basket, so you can continue shopping later.

You have our promise that we will not sell, loan or give your details to any third party without your prior consent. Should you have any questions about our privacy policy, please email us at

Credit Card Fraud Warning
We take credit card fraud very seriously. We will prosecute to the fullest extent of the law. All orders have strict security clearance protocols in place.
We pass all details of credit card fraud to the relevant authorities and ensure that issuing banks are made aware when their client’s credit cards have been compromised.

How does the shopping cart work?
Just like a shopping trolley at a supermarket, you can put things in your cart (by clicking on the 'add to basket' button) without having to buy them - it is just a way of holding onto things that you are interested in. You are not committed to a purchase until you take your selected item(s) through to the checkout. However, you cannot purchase an item until it has been added to your cart, so remember to check the contents of your cart carefully before you check out. You can check the contents of your cart at any time by clicking on the view cart link on the right hand side of the shop pages. If you want to remove something, simply click on the red box with a "x" inside.
When you have finished shopping click on the 'view basket’, check your items and quantities are correct if not you can change them before clicking on the continue button. You will then be asked for your personal details or to "log in". The shopping cart uses cookies to operate.

What are cookies?
Cookies are small computer files that help identify your browser when you start to add items to your cart. They do not contain any personal information about you or your computer. When the order is completed the cookie used by this website will be deleted. No one else has access to or is able to use or copy your cookie. This small file will enable you to start shopping, then close your browser, shut down your computer and then return to this website at a later date to continue shopping with the same items in your cart.

How secure is the website?
One of the most effective ways to protect yourself from identity theft is to keep your personal and financial information as private as possible. This is why we offer you to pay via PayPal, which provides a unique benefit of paying for your goods without anyone else ever seeing your financial details. Not even us! For more information please visit the PayPal web site.

What about my personal details?
Your personal details are essential for the delivery of the items you have ordered. This information is for our records only and can be removed upon written request from you.

Our Brands

  • Radius Systems
  • Cherry Drainage Pipes
  • Plasson
  • Polypipe

Rouden Pipetek Ltd, Unit B, Foundry Close, Horsham, West Sussex, RH13 5TX

Registered VAT Number: 573661716

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Rouden Pipetek Ltd, Unit B, Foundry Close, Horsham, West Sussex, RH13 5TX

Registered VAT Number: 573661716

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