Shipping and Handling
Your order is delivered either by our own specialist fleet of vehicles or our trusted chosen courier. If you have any specific delivery requirements that are not catered for on this website, please contact us and we will try and accommodate your request.
Delivery Schedule
We offer different delivery schedules dependant on your location and stock availability. Please select your suited option on our checkout page.
- Shop + Collect from any 1 of our 3 Branches is free of charge.
- Delivery within the following counties is free of charge:
- Berkshire
- Dorset
- East Sussex
- Essex
- Hampshire (Excludes IOW)
- Hertfordshire
- Kent
- London
- Middlesex
- Surrey
- West Sussex
3. For any orders outside these counties, please contact us on sittingbourne@rouden.co.uk with your order/enquiry and a member of our team will come back to you advising your Shipping Cost.
European orders are generally received within 4 days.
Your order will be shipped within 48 hours, subject to credit clearance, stock availability and your order being received before 3.30pm on a working day. Working days are defined as Monday to Friday (excluding public holidays).
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
